Account & Data Deletion Request
For Koreflow Health
At Koreflow Health APP, we respect your right to control your data. Below are the steps to request permanent deletion of your account and associated information.
Steps to Delete Your Account and Data
- Send an Email Request
- Email us at [email protected] with the subject line: “Delete My Account”.
- Include the following in your email:
- Your registered email address linked to the account.
- Your full name (as provided during registration).
- Verification
- We will confirm your identity within 12 hours to prevent unauthorized deletions.
- For security, we may request additional details (e.g., account creation date, device model).
- Data Deletion Process
- After verification, all your personal and health-related data will be permanently deleted from our active servers within 24 hours.
- You’ll receive a confirmation email once the process is complete.
What We Delete
Upon deletion, the following data is removed permanently:
- Account Details: Name, email address, password, and user preferences.
- Health Data: EMC device usage logs, treatment history, and user-input health metrics.
- Device Data: Connection logs, session timestamps, and stored settings.
Data We Retain (and Why)
We retain limited information only when legally required or for critical operational purposes:
- Backups: Encrypted backups (held for 30 days for disaster recovery, then automatically purged).
- Legal Obligations: Data required for tax, fraud investigations, or regulatory compliance (e.g., FDA logs, if applicable).
- Anonymized Analytics: Aggregated usage statistics (no personal identifiers).
Important Notes
- Irreversible Action: Deleted accounts and data cannot be restored. You will lose access to the app permanently.
- Retention Periods: Backups are deleted within 30 days; legal data is retained only as mandated by law.
Contact Us
For questions about data deletion, email [email protected].
For full details on data practices, review our Privacy Policy (link to your policy).
Why This Works for Google Play
Compliance: Addresses GDPR/CCPA requirements by detailing user rights and legal obligations.
Prominent Naming: Mentions Koreflow Health upfront, aligning with your store listing.
Clear Steps: Bullet-point instructions ensure users can easily follow the deletion process.
Transparency: Explicitly states what is deleted vs. retained, including retention timelines.